Delivery - Shipping and Delivery Policy
We ensure your fresh, sustainably farmed seafood reaches you in perfect condition through our advanced cold chain logistics and reliable delivery network.
Delivery Areas
Currently, we deliver fresh seafood to the following areas:
- Primary Delivery Zone: Hyderabad and surrounding areas (within 50km radius)
- Extended Delivery Zone: Call us at +91-8088800400 for availability and charges.
We are continuously expanding our delivery network. Please check back at a later date for updates.
Cold Chain Maintenance
Our commitment to freshness extends beyond our farms to your doorstep:
Temperature Control
- Vacuum-sealed packaging
- Insulated delivery boxes
Delivery Charges
Delivery Fee Structure
Our delivery fees are based on our delivery partner - shiprocket's pricing model. The rates are displayed at checkout.
All orders are subject to delivery charges based on weight and distance. Rates are calculated in real-time at checkout using our delivery partner's pricing.
Order Tracking
Stay updated on your order status:
- Order Confirmation: Immediate email/SMS confirmation
- Processing: Notification when your order is being prepared
Delivery Instructions
Be Available: Fresh seafood requires immediate refrigeration. Please ensure someone is available to receive the delivery.
Delivery Address: Provide complete address with landmarks and contact number.
Inspection on Delivery: Check the condition of packaging and products upon delivery. Report any issues immediately.
Special Circumstances
Weather Conditions: Extreme weather may affect delivery schedules. We will notify you of any delays.
Failed Delivery: If delivery fails due to unavailability, we will attempt redelivery the next day. Additional charges may apply.
Bulk Orders: Large orders may require advance notice and special delivery arrangements. Please contact us for further information
Contact Delivery Support
For delivery-related queries, contact our support team:
- Email: info@smartgreenaquaculture.com
- Phone: +91-8088800400 (Available 8 AM - 8 PM)
Last updated: September 9, 2025